Evaluating the Accessibility and Usability of Top Saudi E-Government Services.

Conference Paper

Alfaries, Auhood A. . 2013

• Publication Work Type: Conference paper
• Publication Online URL: Evaluating the Accessibility and Usability of Top Saudi E-Government Services
• Tags: Web accessibility, WCAG 2.0, Accessibility evaluation, Usability Evaluation, Form Evaluation, e-Serv
• Conference Name: The 7th International Conference on Theory and Practice of Electronic Governance (ICEGOV2013)
• Conference Location: Seoul, Republic of Korea
• Conference Date: Tuesday, October 22, 2013
• Sponsoring Organization: ACM

Publication Abstract

E-Government services offer citizens an easy way to accomplish their work anytime and anywhere. Ensuring the accessibility and usability of such services is crucial to citizens to allow smooth online transaction. In this paper we present an empirical study to investigate the accessibility and usability of a representative sample of top Saudi e-government services. The accessibility will be based on the compliance to WCAG 2.0 recommendations, and the usability will be based on expert reviews. Our evaluation results show that the examined e-Government services have one or more accessibility violations. On the other hand, in terms of usability, most services were usable and well designed, thus little work is recommended to make them more user-friendly and attractive to citizen.