publication

Journal Article

2011

Published in:

The journal of information and knowledge management systems

Exploring the information technology contribution to service recovery performance through Knowledge based resources

Mjahed, Samiha . 2011

Volume Number

Volume 41, issue 3

Pages

pp. 296 – 314

more of publication

publications

"Explorer les déterminants des comportements Pro-environnementaux des agriculteurs tunisiens" - "Exploring the drivers of Tunisian farmers' Pro-environmental behaviors"

by Samiha Mjahed, Imene Ben Yahia

2018

publications

Complaint management: the case study of a bank

by Samiha Mjahed, Abdelfattah Triki

2007

publications

Integrating Service Failure and Recovery into Knowledge Management

by Samiha Mjahed

2008