Patients’ Perception to Mail Order Pharmacy Service in a Specialized Cardiac Center

Journal Article

, Abdulaziz AL-ESSA , Fowad M. KHURSHID , Abdlatif A. AL-DHAWAILIE, Meshal A. ALMUTAIRI , Ali A. ALMITWAZI & Mohammed S. ALSULTAN . 2014

• Issue Number: 7
• Volume Number: 33
• Pages: 1069-74

Publication Abstract

A telephonic structured survey questionnaire was designed to explore the level of satisfaction of cardiac patients receiving refill medications via mail-pharmacy services at Prince Sultan Cardiac Center (Riyadh, Saudi Arabia) between March and August 2012. Most of the respondents (71.4%) were male and majority from an age group of 45-60 years. About 70% of the respondents receive the prescription refills on time, about 80% receive all of their ordered medicine, approximately 90% received it in good condition and nearly 98% prescriptions contain the clear and simple instructions. Most of respondents (75.5%) indicated a high level of satisfaction with mail order pharmacy service. The study provides evidence that patients experience high level of satisfaction with mail order pharmacy services in a specialized cardiac center in Riyadh, Saudi Arabia. Patients’ perceived satisfaction was considerably higher in terms of turnaround time of an order and clarity of instructions written on dispensed medications.