Some Clinical Policies

A.        Standard
Operating Policies and Procedures in the Area

 

1.         Personnel
Management

 

a.       All teaching
staff and clinicians are expected in their respective working areas on time
(the official working periods).

 

b.      Everyone must
start and finish his/her work on due time. 
Clinician’s negligence or failure to start the work on time with the
first patient will certainly cause delay of treatments of all the succeeding
patients.  This causes a chain
inconvenient reactions from all the patients assigned to this particular
clinician.

 

c.       Under no
circumstance should a clinician extend after the specified official working
period.  This is to provide the Dental
Auxiliary Services Staff to have the clinics ready for the next session in the
afternoon or for the next day.

 

d.      If a clinician
leaves the working area for any reason, he/she must let the dental assistant
and the receptionist know his/her whereabouts, to enable them to reach whenever
he/she is needed.

B.                
Patient Management

 

1.         Admission
of patient for treatment in the clinics

 

a.         No new
patient should be admitted for treatment in the clinics without going through
the routine standard procedures/channels of admission, screening and
appointment for treatment.  Exceptions
are those who come for emergency treatments.

 

b.                 
Likewise, no old patient is to be admitted for treatment in the clinics
other than those laid down in the Pediatric Dentistry Clinic patient’s computer
list.

 

2.         Management
of late patients

 

                  
a.        Patients with 30 minutes
appointment

If and when the patient is late for 15 minutes or more,
he/she is given another appointment. 
However, the patient is given the privilege to speak to his/her
attending clinician to  justify his/her
tardiness.  The clinician may see the
patient, only if there is enough time.

 

1.                 
Management of patient who fails to keep his/her appointments

 

a.                  
patient who failed to keep his/her appointment for the first time should
be informed of the consequence of his/her negligence in keeping the
appointments.

 

                 
b.         If the patient fails to
report for his/her appointment for the

 

second time, he/she should receive a warning, informing
him/her of the cancellation of his/her treatment, if ever he further neglects
his/her appointment for the third time.

 

c.                  
Ultimately, if the patient fails to report  for 
3  consecutive

 

Appointments without a justifiable cause, he/she is automatically
deprived of another opportunity for treatment as a regular booked patient.  However, he could avail of the services of
the Emergency Clinics, only when an emergency treatment is needed.

 

C.               
Re-appointment of  patients

 

1.      It is the
primary responsibility of all clinicians to ensure that his/her patient’s
succeeding appointments are registered in the appointment list.  Patient’s appointment request form should be
clearly and properly filled out to avoid due confusions and inconveniences to
the patients.

 

D.               
Transfer of  patients

 

1.      Transfer of
patient from one clinician to another

 

This transfer is permitted on the following instances:

 

a.   When the
attending clinician has applied for a leave of 
absence of

 

considerable duration, that somebody has to finish the case
during his/her absence.

 

      b.   When a clinician has to be assigned to
another campus (Malaz to

 

Darraiyah or vice versa) and it is impossible for the
patient to follow his/her attending clinician in the campus where he/she will
be assigned.

 

2.      Transfer of
patient from a student/intern to a clinician

 

a.       This transfer
is applied on occasions when the case is beyond the

 

treatment capacity of the attending student/intern.  This is at all times with the recommendation
of the Clinic Head.  All patients for
transfer must be accompanied by a patient transfer slip properly filled out by
the attending  student/intern and must be
countersigned by the Clinic Head.

E.                
Referral of patients

 

1.      Referral of
patients from the emergency clinics to students/ interns/ postrgraduate
students/ specialist

Patients referred from the emergency clinics to students,
interns, posrtgraduate students and specialists are considered  necessary and appropriate depending upon the
difficulty or when the case is complicated.  
All patients for referral must be accompanied by a referral slip
properly filled out by the referring clinician.

 

F.                
Special booking of patients

 

1.      For justified
reasons, a clinician may be allowed to treat patients on their convenient time,
only when a patient could no longer be accommodated on their regular clinic
hours.

 

2.      Special
booking should be arranged with the Head of the General Clinics Division a day
or two days prior to date of treatment. 
This is to ensure the availability of a Dental Assistant.

 

3.      A special
booking request slip should be filled out in duplicate to be signed by the
clinician, the Head of the General Clinics Division and to be approved by the
Department Chief of the Dental Auxiliary Services Department.

 

4.      A copy of the
special booking request slip should be submitted to the Head of Clinical
Division and another to the Receptionist.