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This course provides the students with a broad understanding of the fundamental concepts of Customer Relationship Management (CRM) and explains their strategic, tactical, operational influences on businesses. It also presents different methods for determining whether a CRM strategy for changing the way a company provides service by adding new technologies, processes, and procedures will realize the return on the investment projected. Throughout this course, students will recognize how CRM theory is successfully applied by various real-life companies.

The importance, power, and functionality of web-based applications continue to grow at pace, as does the number of devices used to deliver these applications. The purpose of this course is to provide the students with a broad understanding of the fundamental concepts of designing and developing web-based systems, focusing on the key foundation technologies (e.g., ASP.Net, CSS, XHTML, Scripts). The course introduces the methods, models, tools, and techniques required to build and host secure web applications, with sophisticated interfaces.

This course introduces the methodologies for the analysis, design, and development of information systems. Emphasis is placed on system characteristics, managing projects, prototyping, CASE/OOM tools, and systems development life cycle phases. Upon completion, students should be able to analyze a problem and design an appropriate solution using a combination of tools and techniques.

Topics covered by this course include: reviews the current security issues in terms of technical, managerial, and legal aspects in a scope of e-Business, with emphasis on management issues. Prevention and administration techniques for securing computers and networks will discussed in terms of theory and practice. The course introduces the principles and concepts of e‐business from managerial perspective. It provides an understanding of the many aspects that shape secure electronic commerce systems.