المنشورات و المؤلفات

Patient Satisfaction and Perception of Quality of Care in Outpatient Clinic in an Eye Specialist Hospital in Saudi Arabia

Aims: This study tries to evaluate patients’ satisfaction with a particular view of the specific perceptions of the quality of care in an outpatients department of tertiary care hospital provided by the doctors, nurses and receptionists, considering...

Multiple Arc Network Model for Scheduling in a Single-stage, Multi-item Compatible Process.

The problem of scheduling a given set of equipments in a single-stage, multi-item compatible environment, with the objective of maximizing capacity utilization is formulated as a maximal flow problem in a Multiple Arc Network (MAN). The production...

BANK CUSTOMERS’ PERCEPTION OF SERVICE QUALITY AND CUSTOMER SATISFACTION IN SAUDI ARABIA

Customers’ expectations and needs is a driving force for providing quality service to current customers as well as to attract new customers. This study identifies and measures the relevant determinants of Service Quality (SERVQUAL) vis-à-vis the...

Barriers to Reporting Medication Administration Errors among Nurses in an Accredited Hospital in Saudi Arabia

Aims: The purpose of this study is to identify the main barriers in reporting Medication Administration Errors (MAEs) among multicultural registered nurses in Saudi Arabia and also to explore the relationship between the nurses’ demographic...

Satisfaction Perceptions Differences of Customers of Banks in Saudi Arabia.

Aims: This study analyzes the effect of demographic factors on different modes of banking, viz., Branch Banking, On-line banking, ATM Banking and Phone Banking for both male and female customers separately. It also identifies the characteristics...

Customers’ Satisfaction and Its Implications for Women-Only Banks in Saudi Arabia

Gender Effect on Customer Satisfaction in Banking Sector: A Study of Banks in Saudi Arabia.

Particle swarm algorithm for cost allocation of major operational materials in an alloy steel plant

Technology Transfer for Waste to Energy Plants

Managing Conflicts in Organizations : A Communicative Approach

A Multiple Arc Network Model of Production Planning in a Steel Mill

Customers' Satisfaction of Banking Services in Saudi Arabia: Comparison of Male and Female Customers

The effect of Mobile Devices and Wireless Technology on e-learning

Managing Organizational Conflicts in Saudi Arabia: A Communicative Approach

Using a Multiple-Arc Network Model for Planning in a Multi-Stage, Multi-Item Process

Effect of Economic Recovery on Managing Organizational Conflicts : A Communicative Approach

Reduction of Bed Breakouts while producing BP Ingots at Steel Making Shop