A Review of State-of-Art on Kano Model for Research Direction

Journal Article

Rashid, Md Mamunur . 2010

• Publication Work Type: PhD
• Publication Online URL: International Journal of Engineering, Science and Technology
• Tags: Kano Model; Product development, A Monte Carlo Simulation, Human-Physical Interactions, Probability,
• Magazine \ Newspaper: International Journal of Engineering, Science and Technology
• Issue Number: 12
• Volume Number: 2
• Pages: 7481-7490

Publication Abstract

Voice of Customer is the important for product development. Product development is a complex task in which a great deal of human physical resources, methods, and tools are involved. One of the well- appreciated models is Kano model for customer needs study for product development. This study is to identify a research gap from existing literature regarding Kano Model. For this reasons, a review of state-of-art is done regarding Kano Model aspect.