Evaluating the Accessibility and Usability of Top Saudi E-Government Services.

Conference Paper

Alfaries, Auhood A. . 2013

• نوع عمل المنشور: Conference paper
• رابط المنشور على الويب: Evaluating the Accessibility and Usability of Top Saudi E-Government Services
• الوسوم: Web accessibility, WCAG 2.0, Accessibility evaluation, Usability Evaluation, Form Evaluation, e-Serv
• اسم المؤتمر: The 7th International Conference on Theory and Practice of Electronic Governance (ICEGOV2013)
• عنوان المؤتمر: Seoul, Republic of Korea
• تاريخ المؤتمر: الثلاثاء, تشرين اﻷول (أكتوبر) 22, 2013
• المنظمة الراعية: ACM

مستخلص المنشور

E-Government services offer citizens an easy way to accomplish their work anytime and anywhere. Ensuring the accessibility and usability of such services is crucial to citizens to allow smooth online transaction. In this paper we present an empirical study to investigate the accessibility and usability of a representative sample of top Saudi e-government services. The accessibility will be based on the compliance to WCAG 2.0 recommendations, and the usability will be based on expert reviews. Our evaluation results show that the examined e-Government services have one or more accessibility violations. On the other hand, in terms of usability, most services were usable and well designed, thus little work is recommended to make them more user-friendly and attractive to citizen.