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Samiha Mjahed Hammami
Business Administration
Assistant Professor
| Faculty
Address: Building 3 (CBA) , Floor 2 Office:195
King Saud University
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Courses
MGT 101 Principles of Management and Business
MGT 330 –Management skills
MKT 410 – Strategic Marketing
302 MKT- Marketing Research
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Publications
Complaint management: the case study of a bank
Integrating Service Failure and Recovery into Knowledge Managemen...
Toward E-Knowledge Based Complaint Management
Exploring the information technology contribution to service reco...
Developing a customer knowledge-based measure for innovation mana...
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User Manual
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Service Recovery as an Organizational Capability
Journal Article
Mjahed, Samiha . 2017
Publication Online URL:
Qualitative Market Research-An International Journal
