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Samiha Mjahed Hammami
Business Administration
Assistant Professor
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Address: Building 3 (CBA) , Floor 2 Office:195
King Saud University
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Courses
MGT 101 Principles of Management and Business
MGT 330 –Management skills
MKT 410 – Strategic Marketing
302 MKT- Marketing Research
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Publications
Complaint management: the case study of a bank
Integrating Service Failure and Recovery into Knowledge Managemen...
Toward E-Knowledge Based Complaint Management
Exploring the information technology contribution to service reco...
Developing a customer knowledge-based measure for innovation mana...
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Developing a customer knowledge-based measure for innovation management management
Journal Article
Hakimi, Wafa Belkahla . 2014
Publication Online URL:
European Journal of Innovation Management
Volume Number:
Vol. 17, Iss 3
Pages:
pp.349-374